Friday, November 30, 2012
Review of the City Girls by Tonner Toys, Part 1
They arrived from UPS in the evening, so I ended up opening them under low-light conditions. When I pulled them out of the box I was really dismayed to see a color mismatch between their heads and bodies. It was apparent on Houston (the darker-skinned girl) in the dim light of my sewing room. I went to bed thinking I'd be calling up the Tonner Doll Company today to ask for a refund or exchange on them. I've never had a problem with a Tonner doll before EVER, so I was quite surprised.
I swear I'm not going crazy. LOL.
With "Golden Swirl" Astor, there was a slight skintone mismatch under every type of lighting. I could still see the slight mismatch inside my house in the afternoon, and in bright sunlight outdoors as well. With Houston you can only see the mismatch under dim lighting.
I've never had a skintone mismatch on a Tonner doll before. I do love their faces, so right now I'm still deciding whether I'm going to return Astor. I've decided to keep Houston and the two clothing sets I got with them. Photographing dolls is fun for me, and Houston photographs just fine, so I'll keep her.
The good news is their clothing is wonderful and a nice quality, their face screenings are lovely, and their hair is a great quality. Really, if it weren't for this skintone problem, they'd be perfect.
By the way, I did try to call the company today (Friday) twice to ask about Astor, but they didn't answer the phone. (Maybe they leave early on Fridays? I called the number they'd put on my receipt for returns.) I was going to ask them if ALL the Astors were like this, or if I just got a bad one. I'll try to call again on Monday. In the meantime I won't be deboxing Astor. I'll debox Houston, though, and take more pictures of her for later.
You can find Part 2 of my review here.